After reading a negative, unfair and poorly composed and misspelled comment on Blanka Travel written by one pissed "consumer" and being an experienced traveler for years I must say that this story is missing some basic logic. First of all, travel agent does not have the technical ability or any other power to double book or overbook the flights.
Travel agent cannot reserve the seats or issue electronic ticket in the first place unless all flights or segments are confirmed. Therefore, whoever wrote this should know that the responsibility for a possible overbooking is always with the airline and not the travel agent. Unfortunately, the airlines sometimes bump people due to the overbooking reasons but in such situations travel agents cannot be blamed since they are not the ones who either can do overbooking or prevent it from happening. Also, as I can understand from this story, the airline reissued the tickets for the passengers and they traveled.
So, it's a well known fact that airlines do not refund already used tickets. And if the airline, by the law, is not required to refund the used ticket, how could the travel agent do so?
Especially since tickets were already paid to the airline. Like I've said, this does not make much sense to me… Before blaming a travel agent, a person should at least have all legal facts or proofs and not just throw a bunch of negative comments and subjective conclusions in order to damage the business, probably led by his or her own questionable, personal motives.